Effective Date: October 10, 2025
At Kosha, your privacy is sacred. We believe in soulful journeys, not surveillance. This policy outlines how we collect, use, and protect your personal information across our marketplace, retreats, and digital experiences.
What We Collect
We may collect personal and usage data from both seekers and vendors:
- Contact Information: Name, email, phone number (for bookings, vendor onboarding, and newsletters)
- Travel & Wellness Preferences: Dietary needs, goals, accessibility requirements (for retreat personalization)
- Vendor Details: Business name, offerings, payout info (for marketplace setup)
- Technical Data: IP address, browser type, device info (for site optimization)
- Usage Data: Pages visited, time spent, interactions (to improve your experience)
We do not collect sensitive health data unless explicitly provided for personalization — and we treat it with utmost care.
How We Use Your Information
We use your data to:
- Personalize your retreat, product, and digital experience
- Process bookings, purchases, and vendor payouts securely
- Send soulful updates and curated content (only if you opt in)
- Improve our offerings through anonymous analytics
We never sell your data. Ever.
Third-Party Services
We may use trusted partners for:
- Secure payment processing (e.g., Stripe, PayPal)
- Email newsletters (e.g., Mailchimp)
- Booking systems, vendor dashboards, and retreat logistics
Each partner is vetted for privacy compliance. We only share what’s necessary — and never without purpose.
Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt out of communications anytime
- Request a copy of the data we hold about you
Just email us at privacy@kosha.life and we’ll respond with care.
Cookies & Tracking
We use minimal cookies to:
- Remember your preferences
- Analyze site usage anonymously
No intrusive tracking. No behavioral profiling.
Global Guests
For international users, we comply with GDPR and other global privacy standards. Your data is protected no matter where you journey from.
Updates
We may update this policy to reflect new features or legal requirements. We’ll notify you clearly and respectfully.